TRAME is the large-scale listening protocol Viggo developed to surface what organisations don't easily verbalise — within 24 to 72 hours, with an average participation rate of 75%.
Before any deployment, our consultants configure TRAME to the exact context of the engagement: the stakes, the populations involved, the areas of implicit knowledge to explore.
Each participant receives a personalised URL by email. No app to install. No account to create. Immediate access from any device.
TRAME engages each participant in a structured conversation — 30 to 45 minutes. Participants respond in writing or by voice, at their own pace. Voice transcription is automatic.
The screen is split in two: on the left, the ongoing conversation; on the right, the synthesis building in real time. Our consultants analyse and interpret the results with you.
TRAME is not an online survey. It is a different space for expression — without a management representative present, without visible judgement, without an expected right answer.
Employees say things in TRAME that they would not say in a meeting. That difference is what produces what doesn't normally surface.
The TRAME synthesis is not an automated report. Our consultants transform what TRAME surfaces into an operational diagnosis — with an action plan.
The measured gap between what the Executive Committee decided and what the ground has understood, accepted, and intends to execute — by management layer.
What your teams actually do — the shadow processes, the implicit rules, the friction points your procedures don't document.
Resistances identified before human intervention — by population, by hierarchical level, before they crystallise.
These gaps are not anomalies. They are the norm in every organisation we work with.
| What the auditor hears | What TRAME surfaces |
|---|---|
| "We use the tool in line with procedures." | "I export to Excel on Fridays because the module crashes every other time." |
| "Purchase orders are raised before expenditure is committed." | "We regularise 80% of intellectual services orders after delivery." |
| "The team is trained and autonomous on the new tool." | "We kept the old process running in parallel because we don't trust the data." |
| "The supplier will be approved before the engagement starts." | "The supplier started three weeks ago. The file is still with Procurement." |
TRAME is not a standalone service. It is embedded in each of our engagements — as a systematic listening layer that our consultants interpret with you.
No pitch. A 30-minute conversation to understand your context — and see whether TRAME can be useful to you.
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